Shipping Policy

Effective Date: August 12, 2026

Welcome to Zing Apparels. We aim to provide a clear and reliable shipping experience for our customers. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, tracking, delivery restrictions, and other important shipping information.

Order Processing

Orders are generally processed within 3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM UK time (London).

Orders received after 5:00 PM UK time will normally be processed on the next business day.

Processing time is separate from the carrier transit period.

Delivery & Transit Time

After an order has been shipped, the estimated transit period is 5–7 business days.

The overall estimated delivery time is approximately 8–10 business days, including order processing and transit.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control, including:

• Public holidays
• Peak shopping periods
• Severe weather
• Customs procedures
• Courier delays
• Transportation disruptions

If a shipment experiences a delay, our customer support team will assist with available tracking information.

Shipping Charges

Free Shipping

We offer free shipping on eligible orders delivered to:

• United States
• United Kingdom
• Canada
• Australia

International Shipping

For other eligible destinations, a flat shipping fee of USD $15 per order may apply.

Kazakhstan Shipping

For orders delivered to Kazakhstan, a flat shipping fee of USD $25 per order applies. This rate reflects the additional logistics costs associated with delivery to this destination.

The applicable shipping charge will be displayed during checkout before the order is completed.

Countries We Do Not Ship To

Zing Apparels currently does not accept orders or provide delivery to the following destinations:

• Afghanistan
• Bangladesh
• Belarus
• Burundi
• Central African Republic
• Chad
• China
• Congo Republic
• Crimea
• Cuba
• Democratic Republic of the Congo
• Donetsk People's Republic
• Eritrea
• India
• Iran
• Iraq
• Israel
• Libya
• Lugansk People's Republic
• Myanmar
• North Korea
• Pakistan
• Russia
• Somalia
• South Sudan
• Sri Lanka
• Sudan
• Syria
• Venezuela
• Yemen

Orders placed with delivery addresses in restricted destinations may be cancelled and refunded in accordance with our applicable policies.

Shipping Carriers

We may use established international courier services, including:

• DHL
• FedEx
• UPS

The carrier selected for an order may depend on the destination, availability, and most suitable delivery service.

Order Tracking

Once your order has been dispatched, we will send shipping confirmation and available tracking information.

You can use the tracking number provided to follow the progress of your shipment.

Customs, Duties & Import Charges

Depending on the destination, international orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by local authorities.

These charges are not included in the standard product or shipping price unless specifically stated at checkout.

Any applicable customs or import charges are the responsibility of the customer.

Customers are also responsible for complying with applicable import requirements in their country.

P.O. Box Addresses

Zing Apparels does not currently deliver to P.O. Box addresses.

Customers should provide a complete and valid residential or business address when placing an order.

Multiple Orders

Each order is processed and shipped separately.

If multiple separate orders are placed, shipping charges applicable to each order will be calculated separately according to the destination and shipping method available at checkout.

Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts according to their local procedures.

If a parcel cannot be delivered because the recipient is unavailable or the delivery cannot otherwise be completed, the package may be returned to the sender.

If a returned package needs to be shipped again, additional delivery charges may apply and may be the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

If an incorrect or incomplete address causes a delivery failure or requires a replacement shipment, the customer may be responsible for any additional shipping costs.

Zing Apparels is not responsible for delivery delays caused by incorrect information supplied by the customer.

Shipping Restrictions

Shipping availability may change because of carrier limitations, international regulations, sanctions, customs requirements, or other circumstances beyond our control.

Zing Apparels reserves the right to restrict or decline delivery to destinations where shipping is unavailable, prohibited, or not reasonably possible.

Contact Us

For questions about shipping, delivery status, tracking, or this Shipping Policy, please contact our customer support team.

Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Email: support@zingapparels.com
Phone: +447476888071
Business Hours: Monday to Friday, 9 AM to 5 PM
Response Time: We aim to respond within 24 Business Hours

Policy Updates

Zing Apparels may update this Shipping Policy when necessary to reflect changes to our shipping arrangements, services, or applicable requirements.

Any revised version will become effective when published on this page. Customers are encouraged to review the policy before placing an order.

Final Note

By placing an order with Zing Apparels, you acknowledge that you have reviewed and accepted the terms of this Shipping Policy.

Return, Refund & Exchange Policy

Effective Date: August 12, 2026

At Zing Apparels, we want to make the return, refund, and exchange process clear and straightforward for our customers. If you are not satisfied with an eligible purchase, you may request a return, refund, or exchange according to the conditions explained in this policy.

Please review the requirements below before submitting a request or sending any product back.

1. 30-Day Return Period

We accept eligible returns within 30 days from the date your order is marked as delivered.

Customers must contact our support team within this period if they wish to request a return, refund, or exchange.

Requests submitted after the 30-day period may not be accepted.

2. Return Eligibility

To qualify for a return, the product must:

• Be in its original condition.
• Be unworn and unused.
• Be unwashed.
• Have all original tags attached.
• Be free from stains, odors, perfume, smoke, pet hair, or other signs of use.
• Not be damaged, altered, or modified.
• Include the original packaging whenever reasonably possible.

Products that do not satisfy these requirements may not qualify for a refund or exchange.

3. Non-Returnable Products

The following products are not eligible for return, refund, or exchange:

• Custom-made or personalized products.
• Products that have been worn, washed, altered, or damaged after delivery.
• Products returned without prior authorization from Zing Apparels.

4. How to Request a Return or Refund

Before sending any product back, customers must contact our support team and provide:

• Order number.
• Reason for the return or refund request.
• Clear photographs of the product.
• Any additional information or evidence reasonably requested by our support team.

Our team will review the request and provide return instructions if the request is approved.

Please do not send any product back before receiving return authorization.

5. Return Shipping & Warehouse Address

Customers are responsible for the shipping cost of returning an approved item unless otherwise agreed in writing.

Zing Apparels does not normally provide prepaid return shipping labels.

After a return request has been approved, our customer support team will provide the appropriate return warehouse address based on the customer's location.

Returns may be directed to one of our designated warehouses located in:

• Pakistan
• United States
• United Kingdom
• Netherlands

Customers must send the returned product only to the warehouse address provided by our support team.

Please do not send a return to our registered business address unless our customer support team specifically instructs you to do so.

6. Return Inspection & Refund Process

Once the returned product reaches the designated warehouse, it will be inspected to confirm that it meets the requirements of this policy.

If the returned product is approved, the refund will be processed within 7 business days using the original payment method.

After the refund has been issued, your bank, card provider, or payment service may require an additional 5–10 business days for the amount to appear in your account.

7. Exchange Policy

Eligible products may be requested for exchange within 30 days from the delivery date.

The item must meet the same condition requirements described in the Return Eligibility section.

Customers must contact our support team and receive approval before sending an item for exchange.

8. Exchange Price Difference

If the replacement product costs more than the original purchase, the customer must pay the difference before the replacement item is shipped.

If the replacement product costs less than the original purchase, the price difference will be refunded to the original payment method after the exchange has been approved.

9. Exchange Shipping Costs

Customers are responsible for the shipping cost of returning the original product for an exchange.

Once the returned item has been received and approved:

• Customers in the United States, United Kingdom, Canada, and Australia will receive free shipping for the replacement item.
• Customers in other eligible countries are responsible for the shipping cost of the replacement item.

10. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

• Order number.
• Clear photographs of the product.
• Photographs of the packaging.
• An unboxing video, if available.

Our support team will review the information provided.

If the investigation confirms that the issue resulted from Zing Apparels, an appropriate solution may include a replacement, exchange, or full refund.

If the issue occurred during shipping, we may work with the relevant courier to investigate the matter and assist with the resolution where possible.

11. Lost Packages

If your package appears to have been lost during transit, please contact our support team as soon as possible.

We will coordinate with the shipping carrier to investigate the shipment.

If the carrier confirms that the parcel has been lost, an appropriate resolution may include a replacement or refund depending on the circumstances and investigation outcome.

12. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an incorrect or incomplete address causes a delivery problem or requires the order to be shipped again, any additional shipping costs will be the customer's responsibility.

Zing Apparels is not responsible for delivery failures or delays resulting from incorrect information supplied by the customer.

13. Refused Deliveries

If a customer refuses delivery without an error or fault on the part of Zing Apparels, the original shipping charges are non-refundable.

Any additional return shipping or handling costs resulting from the refused delivery may be deducted from an otherwise eligible refund.

14. Contact Us

If you have questions about our Return, Refund & Exchange Policy or would like to request a return, refund, or exchange, please contact our customer support team before sending any product back.

Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Email: support@zingapparels.com
Phone: +447476888071
Business Hours: Monday to Friday, 9 AM to 5 PM
Response Time: We aim to respond within 24 Business Hours

15. Policy Updates

Zing Apparels may update this Return, Refund & Exchange Policy when necessary to reflect changes in our business practices or services.

Any revised version will become effective once published on this page. Customers are encouraged to review the policy before placing an order or submitting a return request.